Warranty Info
No-nonsense, covering TecNiq products purchased through verified sellers.
Limited Warranties and Procedures
Product Replacement Instructions
Active Customer
OEM, distributor, or other customer that has an active TecNiq Customer Number
InstructionsPlease select an option above to view product replacement instructions.
End User Warranty Instructions
End User RMA Form- Complete the form above
- Make sure to fill in the form completely
- Include the part number if you know it, on a clear lens make sure to notate the color of LED
- Pre-payment or part return may be required before the replacement can be sent
- Please note this may take up to 5 days to begin the process
- Include pictures of the defect
- Front of the light, back of the light, and wire connectors
- Submit form and pictures to [email protected]
- Wait for authorization response
- This will include an RMA number and authorization
- Cross shipment documents as needed
- A prepaid return label if parts are required to be sent back
- Instructions on next steps
Customer Warranty Instructions
Active Customer RMA Form- Complete the form above
-
Make sure to include a new PO number if cross-shipping replacement is requested
(may take up to 5 days to begin the process) - If immediate replacement is desired please refrain from including a new PO and send it separately to [email protected]
- If using the form for shipping error or overstock the original PO # must be included
-
Make sure to include a new PO number if cross-shipping replacement is requested
- Include pictures of the defect
- Front, back, and wire connectors
- If shipping error, pictures of the parts, picture of the packing slip, and box tracking label will be requested
- If the package is damaged in transit, pictures of the box and box tracking label will be requested, in addition to the damaged part
- Submit form and pictures to [email protected]
- Wait for authorization response
- This will include an RMA number and authorization
- Cross shipment documents as needed
- A prepaid return label if parts are required to be sent back
- Instructions on next steps
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